The Stratford Festival in Stratford Ontario is the king of customer engagement! When you think of the people that flock to Stratford every year to see the theatre it is amazing.  Stratford Ontario has a population of 32,000 people, but in the summer that number will swell to almost a three quarters of a million people, why you ask?  The Stratford Festival of course! Tom Patterson first built the Stratford Festival in October 31,1952. Mr. Patterson saw a need to revitalize the city of Stratford after acknowledging the loss of the steam powered railway. The city of Stratford was facing a horrible ending unless something happened to keep it alive. Mr. Patterson also was an avid theatre goer who cherished Shakespearean plays. Since Stratford had the name of the birthplace of William Shakespeare, it made sense to open a Stratford Festival Theatre in Stratford Ontario. The first performance of Richard III and All’s Well That Ends Well took place in July 1953 and the Stratford Festival was born!

Accor Hotels  is a world leader in hotel management, with more than 3500 hotels in the world, their well-known brands include Sofitel, Fairmont, Novotel, Ibis Hotel, Pullman, and more. When it comes to customer engagement, Accor is strongly committed to providing individualized, memorable customer experiences that fully integrate the use of social media to engage the customer. Accor understands that through heightened customer engagement comes heighted customer loyalty and ultimately, heightened corporate revenues.  Accor is continuously looking for innovative ways to further engage their customers in order to provide the  ultimate customer experience that will have them returning again and again. Given the ever increasing competition for customer attention, Accor has embraced social media and has become a global leader in digital presence focusing on multi device engagement with emphasis towards the management of its on-line reputation.