Tag Archives: Supply Chain
Most of us who went to McDonald’s as kids remember our first taste of their delicious French fries and that special sauce packed Big Mac. We also likely remember as we became adults, just how bad their coffee was (as was the coffee at many other restaurants). Well, McDonald’s listened to its customers over the years and introduced a new coffee and most recently a new McCafe restaurant concept. A winner for customers, the McDonald’s business and for social media.
Your scandal becomes my scandal
As a loyal fan, I have been using iPhones for 5 years, never thinking about to look at other brands. I fell in love with Apple products right after I received my first iPhone in 2010 as a gift from my husband. It was also in the same year, I learned about Foxconn (Apple’s most important manufacturing supplier) Suicide on Sina Weibo (China equivalent of Facebook). A spate of worker suicides highlighted the conditions at its supply chain led to the worst public relations scandal in Apple’s history. In 2010, from January to June, 18 Foxconn employees attempted suicide with 14 deaths at the Foxconn City industrial park in Shenzhen, China. Their ages were between17 and 25. The way they chose to end their lives were jumping from their factory dorms. The company was pilloried in the media over allegations of poor working conditions and bad management, including long hours, crowed dorms, involuntary labor, record falsifications, improper disposal of hazardous waste, under-age worker. Another brand name “Apple” was being mentioned in every article and sometimes was put on the headline purposefully to drive attention. Foxconn was described as “Apple’s sweatshop” in massive social media posts. No matter that Apple wasn’t the only company that hired Foxconn to build its products, success made it a target.
Purolator Customers Are In-The-Loop
Purolator – History. (n.d.). Retrieved February 21, 2016, from http://www.purolator.com/purolator/resources-and-support/about-us/corporate-information/history.page
Utilizing social media and technology is an excellent way to ensure solid communication throughout the supply chain. Without communication, the chance of an error (or a perceived error) greatly increases. Such is the case with Purolator. Think about it—customers are entrusting their goods with the company, so it’s only right that the customer remains in-the-loop throughout the entire process. As you can see in the video below, Purolator is well-aware of just how important it is to simplify the supply chain process for customers.
How Tesla is driving SCM forward
To infinity and beyond. Why the desert, and not outer space could be the next great frontier for a company looking to push it’s supply chain into HYPERDRIVE!
Ferrero: Managing A Global Supply Chain in the Social Media Era
Okay a show of hands… who doesn’t like chocolate? Anybody??? Didn’t think so. Perhaps one of the most loved foods in the world, chocolate comes in so many forms it’s virtually impossible to find someone that doesn’t like chocolate in at least one form. I don’t actually have any data to back that up, just my own theory that you’d have an easier time finding a unicorn or a Sasquatch. Perhaps I’m letting my own love of chocolate cloud my judgment but I can’t be that far off considering that the average Canadian consumes 5.5 kilograms or roughly 12 pounds of chocolate each year. Ferrero SpA is the fourth largest manufacturer of chocolate and confectionery products in the world, behind only Mars, Mondelēz International (makers of Cadbury, Oreo and many other brands) and Nestlé. The Italian manufacturer is probably most recognized as the makers of the famous Ferrero Rocher chocolates but are also responsible for bringing us Tic Tac, Kinder and Nutella. Ferrero is responsible for using about one quarter of the world’s hazelnut supply and have almost single-highhandedly caused the hazelnut industry to soar.
Share the Experience..with Christie
Organization Name: Christie Industry: AudioVisual, Manufacturing Contact: Kathryn Cress, Vice President, Global & Corporate Marketing Web References: Christie,B2B Social Media, Social Media for Business Performance; Social Marketing About Christie “Share the Experience” is Christie’s tag line, used extensively to promote the primary benefit of Christie’s products and solutions. The company provides visual display solutions, including content and services, that allow people to view visuals in a… Read more »
Social Media enhances the complex, beautiful dance of Christie’s Global Supply Chain Management
Organization: Christie Industry: Audio visual, manufacturing Contact(s): Ihor Stech, Executive Vice President, Operations (audio), Warren VanDrine – Commodity Manager, Global Supply Chain Management (written) Web references: Christie, ooVoo, Trello, Ushio, Inc., Adelante SCM, SupplyChain247, YouTube About Christie Christie is a global visual, audio and collaboration solutions company offering diverse solutions for business, entertainment and industry. Christie employs over 1,500 people globally… Read more »
Technology Disrupting Financial Services Distribution Channels
Industry: Financial Services Web references: http://www.investopedia.com/articles/professionals/061013/how-financial-advisors-are-leveraging-social-media.asp, http://www.business-standard.com/article/finance/insurance-sales-through-online-channels-to-grow-20-times-by-2020-study-114031800579_1.html, http://www.investorsgroup.com/en/media-room/media-releases/financial-decisions-influenced-by-bloggers-social-media-and-variety-of-websites, http://www.finance-investissement.com/nouvelles/industrie/distribution-en-ligne-reactions-mitigees/a/61360, http://www.limra.com/research/ The financial industry has always been more conservative than a lot of other industries, like fashion as an example. It is without any surprise that banks and most financial services companies have been late to adopt social media. However, the new generation of customers have forced the industry to get… Read more »
Better Late Than Not Man Crate! Have Fun Gift-Giving and Participating in the Supply Chain.
Organisation name: Man Crates. Website: http://www.mancrates.com/gifts-for-men Industry: Curated and themed masculine gift boxes. Brag-worthy Gifts for Guys, Crowbar Included. With only the $1000 he was allowed by his wife, Jonathan Beekman created the business that is today known as Man Crates. Man Crates offers customers the ability to purchase and ship themed gifts contained in unique and memorable packaging; and contents… Read more »
Dimplex Puts the Heat on Competitors with Supply Chain Positioning
Company Name: Dimplex North America Industry: Consumer Goods, Electric Heating Contact: JoAnne St. Louis, Senior Manager of Finance References: dimplex.com, researchgate.net, pinterest.com, supplychaindigital.com, twitter.com/@scmr (Supply Chain Management Review), linkedin.com Mention “supply chains” to a business professional and they will typically conjure up images of global networks, linking vast numbers of organizations, in order to improve efficiency and reduce costs. Vendors, suppliers, manufacturers, buyers,… Read more »
Past, Present and Future; Social Media creates dramatic changes for DQ supply chain
Company: Dairy Queen Canada Industry: QSR, Food and Beverage Contact: Tom Marranca, Equipment Manager Web References: Dairy Queen on Wiki, DQ selects Instill for Promotion Managment Solution; Itrade Network I had an open discussion with Tom Marranca, Equipment Manager, for CDQ, a co-op owned by franchisees to support franchisees under the Dairy Queen umbrella. Tom has worked with DQ for over… Read more »
Tesco Bets on Social – Launches Supplier Network
Organization Name : Tesco PLC Industry : Retail Web References : Tesco.com, uk.reuters.com, Tescoplc.com, theguardian.com, tescosuppliernetwork.com, supplychain247.com About Tesco Tesco is a British multinational grocery and general merchandise retailer based in Cheshunt UK. Founded in 1919 by Jack Cohen as simple grocery stalls, this retail powerhouse now operates over 7800 retail storefronts and dot come sites under various banners in… Read more »
Crowdsourcing and Crowdfunding together leading a path to Success
Company Name: Outdoor Edutainment, LLC Industry: Educational Gaming Contacts: Kristin Peppel, Management, Design, Advocacy, Sales Web References: Official Appalacian Trail Game Site, New Appalachian Trail Game Receives Full Funding Through Kickstarter in 48 Hours!, Hike the Appalachian Trail in your living room with new game, Kickstarter Campaign, Appalachian Trail Conservancy, Mark Hanf is a middle school teacher, an avid hiker… Read more »
Reaching people who need help with National Food Sharing System
Organization: Food Banks Canada Industry: Not-for-profit (Canada) Name of contact: Katharine Schmidt, Executive Director Web references: Food Banks Canada, Capacity Canada, Facebook, Twitter, Dr. Sylvain Charlebois, “Introduction to Supply Chain Management” (Dr. Harvi Millar) It can happen to anyone at any time – a life circumstance interrupts your plans and you need help. A lost job. A broken… Read more »
Food Cowboy Rescues Food from Supply Chain Waste
Title of Post: Food Cowboy Rescues Food from Supply Chain Waste Organization Name: Food Cowboy Industry: Technology & Feeding People President: Roger Gordon Web references: Food Cowboy Feeding America Food Policy U of M World Food Day Food Cowboy is a tech company, a supply chain hub, a re-distributor, and most importantly; helps feed people. The Washington D.C. organization was… Read more »
Trucking Along The Social Media Highway
Organization Name: Liberty Linehaul Inc. Industry: Trucking Name of Contact: Ron Cameron, Safety & Compliance Web References: Liberty Linehaul Website, Liberty Twitter, Liberty Facebook, Wikipedia, SM and SCM, Effective SCM through Social Networking, Trucking SM, Waze, Business Wire, Truck News, Trucking HR Canada, fun facts, RoadsideAmerica, Arnold Schwarzenegger, RealtyToday Description: Using social media within your supply chain got your truck stalled? Okay, so the… Read more »
Supply Chain Perfection: The Motorola Story
Organisation Name: Motorola Solutions Industry: Technology Name of contact if available: Greg Brown- Chairman and CEO Web References: twitter.com/motosolutions, motorolasolutions.com, facebook.com/motosolutions, linkedin.com/motosolutions, youtube.com/motosolutions, instagram.com/motosolutions Company Overview: Motorola was started in 1928 by two brothers, Paul and Joseph Galvin. Their first product was a battery eliminator which was a converter that allowed battery powered radios to be charged on household electricity…. Read more »
Stonyfield Organic “Moo”ves through the social media ecosystem to share leading-edge sustainable supply chain management practices
Organisation name: Stonyfield Farm Industry: Food and beverage Name of contact if available: Wood Turner, VP Sustainability Innovation, Stonyfield Farm Gary Hirshberg, Chairman and Former CEO of Stonyfield Farm Web references: Stonyfield.com ; Social Media- A Natural Fit for Stonyfield Farm ; WikiPearl™ About Stonyfield Organic Since its inception in 1983, Stonyfield Farm has followed the ecological and… Read more »
Transparency: B2B organizations respond to consumer demand through social media
Organization Name: FreshAirFarmer, Chobani, Industry: Agriculture/Food Manufacturing Web References: Content Marketing Institute, David Weaver – Inventory Supply Chain Blog, FreshAir Farmer, AgStar Financial Services, Chobani The benefits of social media for business-to-consumer organizations are well documented. It’s easy to find hundreds of examples of well executed campaigns where business use social platforms to engage consumers, promote brands and ultimately sell products…. Read more »
Too Little, Too Late? Introducing the Tesco Supplier Network
Organization Name: Tesco Industry: Retail, grocery Name of Contact if Available: N/A Web References: TESCO, The Guardian, The Telegraph, The Grocer, Talking Retail Description of How Social Media is Used for Business Performance Founded in 1919 by Jack Cohen, Tesco has grown to become the fifth largest retailer in the world based on revenue. The Britain-based multinational grocery and merchandise retailer… Read more »
Supply Chain Management and McNeil Consumer Healthcare
Organization Name: McNeil Consumer Healthcare, The subsidiary of Johnson & Johnson, Family of Companies Ranking #11 on the Top 50 World’s Most Admired Companies 2015 by Fortune, with over $72 billion in sales, Johnson & Johnson, through its family of companies, operates three business segments: Consumer, Pharmaceutical (McNeil Consumer Healthcare) and Medical Devices & Diagnostics, with more… Read more »
Big Data and Supply Chain Management @ Walmart
Organization Name: Walmart Industry: Retail Big data is a big issue nowadays. Everybody likes to talk about it, but not many really understand its meaning. I used to hold the opinion that big data is just another type of data, and therefore does not deserve a specific reference. I still think so… but certainly agree that big data is a… Read more »
Sanofi – Vaccines, social media and the supply chain
Organization Name: Sanofi, Sanofi Pasteur (The “Sanofi”) Industry: Global Health Care Name of contact if available: Husnain Zakaria, Director of Supply Chain at Sanofi Pasteur Web references: Sanofi Pasteur Supply Chain Management “demystified”: Simply put, supply chain management refers to the active management of the sequence of processes involved in the production and distribution of a commodity. Let’s take a… Read more »
Will Celestica lead a SCM Social Media Revolution? They should!
Posted on February 18, 2015 By Christian Ismodes & Dolores Montavez Organization Name: Celestica Inc. Industry: Multinational electronics manufacturing services Name of Contact: Craig H. Muhlhauser Web References: www.celestica.com The incorporation of social media tools and strategies in the Supply Chain Management process it’s like a ticking bomb waiting to be discovered and activated. Reason would tell us that it… Read more »
Home Depot: more social media, more doing
Organization Name: Home Depot Industry: Home Improvement Contact Name: Mark Holifield, Executive Vice President, Supply Chain and Product Development Web References: Supply Chain Digest Description of how social media is used for business performance: Social media can be embedded to the supply chain to gather information from various parties involved whether experts or participants. With the transparency of information across… Read more »