“As more people use social media to tell the story of the future, the wants and needs of more people will be reflected” – Simon Mainwaring.  Although Mainwaring  is an award-winning branding consultant, advertising creative director, and social media specialist and blogger, no one can really predict the future.   Many people believe that Internet of things  will be an area of substantial growth.  Others have put much work in Artificial Intelligence. Although the future remains unknown, one thing remains certain – as technology progresses, so will advances in Social Media.

Over the last few years Social Media has changed not only the world, but also the world of marketing.  The benefits that social media provides business owners include: Increase brand Awareness, Legitimizing their Brand, Increasing sales, Improve Customer Service and Distributing Content to engage customers  The following video explains some of these as well as includes additional benefits.

“You’ve got to start with the customer experience and work back toward technology – not the other way around” – Steve Jobs There was a reason why the late Steve Jobs, co founder, chairman, and CEO of Apple Inc  was so successful and revolutionary. He knew the importance of the customer experience first when developing his technology.    With the introduction of social media platforms in the last 10 years, companies have the opportunity to reach out to their target markets for comments and feedback in the development of their products.