In business everything is about the bottom line, how can you come out on top at the end of the day?? In order to do that you need to have a great customer experience, a great employee experience and you need to achieve great results. In order to achieve those results you need to keep your customers happy and delivery what they need when they need it. Norwell Dairy is the largest dairy supply company in all of North America selling and servicing approx. 1700 dairy customers in Ontario. They have four locations across Ontario with the head office being in Drayton. Each location has their own warehouse but all shipments are sent to the head office and distributed from there. Over the years Norwell has worked to implement a plan that works best for all their warehouses, trucks, service and sales team to ensure everyone is on the same page regarding inventory. NAV and Mobile NAV were put in place as an ERP system to help keep track of all the parts and improve the overall supply chain and inventory which meant getting to proper parts to customers faster.