Tag Archives: # handlingcomplaints
Four years ago, pregnant with my first son, I was bombarded with things I needed, things that will help me be a better mom, keep my baby healthy and happy and the list goes on. On the list was babywearing. I scoured the internet, researching the best practices, the best wraps… and I always came back to one company, Solly Baby. So, I ordered one. Fast forward a few months, and there I sat on my bed postpartum, with a fussy baby and a lack of sleep… and a Solly Baby. Essentially this long sheet of beautiful fabric that just a few months earlier I was so keen that I would tie this said fabric around myself and my baby… hmm So what did I do? I went back to Solly Baby’s social media. Quickly, I found tutorials of real moms wrapping their babies. I learned along with these videos and with each wrap my babywearing confidence grew. I loved reading and seeing other moms babywearing their babies and hearing the benefits I was giving my baby by wearing him. Sure enough, when my second son was born, I went back to get another Solly Baby Wrap. I’m sharing this personal story because the way that Solly Baby made me feel as their customer, at such a critical time as being a new mom, stands above and beyond. The way a company makes you feel is just as important as the product itself. According to Harris Interactive Study, 88% of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products.