Growing up in Toronto, Ontario I thought taxis/cabs were just for people to go from an origin to a certain destination because they did not have a car, or needed a ride from/to the airport because they had to leave their car behind. I grew up in a household watching my grandpa make a living by driving a taxi where people would need rides to the airport, or a ride to the grocery store. Considering the 1990’s there were not a lot of taxi companies that operated in the city, however there were a few main ones that majority of people knew of. Moving forward into the 21st century, the taxi industry revolutionized with Uber bringing in a modern yet exceptional product development and design to the fore front of society which conveyed many benefits to all people of society. The success of their product development and design comes from the use of 3 product development factors which consist of speed, cost, and brand impact.
A business’ results are directly affected by its employees. Simplified, the more positive the experience of an employee within the organization in which they work, the greater the potential for the employee to positively perform their duties and contribute to a business’ key performance indicators. Higher levels of engagement are directly supported by the level of motivation and commitment of the employee. There are multiple factors that affect an employee’s motivation and commitment, including company culture, feeling connected, opportunity to share ideas and opinions, trusted environment, employee recognition program, sense of community, and more. L’Oréal, a global leader within the cosmetics industry, has embraced a number of unique, noteworthy social media tactics to develop employee engagement and in fact is extending their objective of employee engagement to include employee advocacy. A question L’Oreal has asked though, is when can advocacy and engagement begin to be developed within an organization? According to Rosie McCarthy, International Learning Manager for L’Oreal, “One of the best opportunities you have to engage with your employees is when they start.“ The onboarding process provides one of the first touchpoints with a new employee; it is a perfect opportunity to connect with, support and build engagement with an employee, during a very positive time that can be full of excitement and anticipation. L’Oreal has harnessed this opportunity; L’Oreal has developed the world’s first employee onboarding app: ‘Fit’.
Magna International Inc. is known as North America’s largest global automotive supplier. Magna’s headquarters are located in Aurora, Ontario. “The Magna’s unique Fair Enterprise culture, based on fairness and concern for people, recognizes that your engagement and commitment is fundamental to our business success.”
“Behind every successful woman is a tribe of supportive women who have her back.” A quote printed in the online Issuu of Stella & Dot’s October 2017 Opportunity Brochure. Browsing their beautiful products, Manifesto, inspirational testimonials from Stylists: It is clear Stella & Dot strongly defines themselves as a company “that is inspired by, created for, and run by strong women”. Stella & Dot currently has over 18,000 active independent Stylists and were listed as an Inc. 500 fastest growing company. Their Stylists are independent contractors that represent the line of jewelry and accessories. But with so many women representing globally, how do they create this tribe? Stylists are equipped with newsletters, online and live training events as well as the app, MIMI. However, in this case study I’ll be focusing on their effective use of Facebook groups and how by using them it enhances their Stylist’s engagement with each other.
Who are they? Dell is a multinational computer technology company based in Texas, United States. It is known for developing, selling, repairing, and supporting computers and related products and services. It started off as a pure hardware vendor but with acquisition of Perot System in 2009, the company ventured into IT services market. Since then it has been expanding its portfolio to include not only computers but also delivering complete solutions for enterprise customers. Working for DELL The company employs more than 103,000 individuals worldwide and was listed at number 51 in Fortune 500 list of the companies until 2014. DELL operates in over 180 different countries around the world. Very few companies have the resources available to them that we have. Jeremy Burton, Chief Marketing Officer
Social media gives us the ability to stay connected like never before. From personal relationships to workplace inclusivity, the power and importance of social tools has never been more evident or necessary. For companies life LifeWorks, which works to help employees feel loved by providing businesses with a global employee wellbeing platform, this ideology around social media and connectivity is what the technology company is built on. Research by the McKinsey Global Institute found that using social tools to boost communications can raise productivity by 25%. Social media has the potential to empower employees by helping them collaborate and work effectively together. If used properly, social tools have the potential to completely transform workplace morale, attitudes and overall performance.
Budget Marine is the Caribbean’s leading marine chandlery, specializing in equipment sales and service. Headquartered in St. Maarten, Budget Marine has a firm retail footprint throughout the Leeward, Windward & ABC islands. Budget Marine supplies all types of boats: sail, power, fishing, and megayachts. Budget Marine is also keenly committed to promoting the sport of boating through their involvement in events and youth sailing programmes on many islands.
“You get the best effort from others not by lighting a fire beneath them, but by building a fire within them.” — Dr. Bob Nelson, Employee Engagement Expert (http://www.egroupengage.com/blog/social-media-to-increase-employee-engagement) It’s no secret – the Vega team is definitely lit from within. With a strong set of internal values and a workforce that lives and breathes those values, it is unsurprising that Vega was named one of the Best Workplaces in Canada for six years running and this year nabbed the prestigious title of #1 Best Workplace in Canada 2017. How does an organization like Vega secure its place at the top? It starts with a connected community of likeminded people.
TELUS is a Canadian communications company that was officially founded in 1990. Since then, the company has grown to become Canada’s fastest growing national telecommunications company. TELUS provides services to 8.6 million wireless subscribers, 1.7 million high-speed internet subscribers, 1.4 million residential network access lines subscribers and 1 million television subscribers. Telus also provides communication products and services, which include wireless data, Internet Protocol, voice, television, entertainment and video and it’s also the nation’s largest healthcare IT provider. The success of TELUS can be credited to their company ideology. The TELUS slogan is “The Future is Friendly” and the company incorporates this ideology into each aspect of their brand. TELUS is known for their cheeky use of ‘cute’ animals throughout their branding and marketing campaigns to emphasize their slogan; but they also take many other measures to ensure the continued success of the company and to demonstrate their loyalty in providing excellent service to their customers. TELUS is active on a number of different social media channels, including Facebook, Twitter, YouTube, Instagram, Google+ and LinkedIn. They also have a company blog and an online discussion forum for customers called the Neighbourhood, that allows customers to “Share thoughts, ask questions, and get answers. All in one place.”
Background Parmalat is one of the largest food companies in Canada with $2.2 billion annual revenues. The company is a marketer of such popular retail brands as Black Diamond cheese, Ficello Cheese Strings, Astro Yogurt, Lactancia Milk & Butter and Balderson cheese. The company has a large and diverse work force of 2,900 people, operating a large corporate office in Toronto, 2 major sales offices in Calgary and Montreal and 16 manufacturing plants across Canada. Challenge Given the scale and complexity of its work force, Parmalat Canada has been searching for effective ways of promoting company’s values and increasing employee engagement across many branches with their unique geography, organizational culture and regional dynamics. This challenge is especially magnified by the company’s work force composition – only about 30% of work force is full-time employees working in main offices or plants, whereas 70% of workers are part-time hourly workers at various plants. The HR Department has turned to Social Media to increase employees engagement. The idea was to encourage company’s employees to share new ideas on improve various aspects of company’s operations ranging from work processes, life balance, health & safety and even new product ideas. Social Media Solution The choice of social media tools that will allow for maximum participation in the initiative was difficult one. The company’s digital culture has been defined by work force average age (40+), and a long practice of using IBM Lotus Notes as a major source of all inter-company communication. As such, the HR department has opted for finding new ways of using existing technologies, expanding their ability to function as social media tool as opposed to creating new social spaces on Intranet or developing dedicated digital applications modeled after popular applications like Facebook, My Space etc. Towards that end, the corporate Lotus Notes was re-designed to give birth to a large digital project called “Parmalat’s New Ideas” that allowed employees to integrate social media functions with their regular activities on the Intranet. The new platform provided capabilities to share and discuss ideas on various topics and select the best ideas by employees voting (15 votes required to put the idea for the Senior Management consideration). Real Life Roll-out/Early Wins In 2015, the Communication Manager, Ambra Sultzbaugh , led the roll-out of this initiative to employees in a series of in-person meetings across different regions. Since then, the program has significantly exceeded initial expectations… Read more »
The Royal Ontario Museum is one of the world’s leading museums in regard to natural history and world cultures. Given this fact, one might assume that an institution such as The ROM would want to keep it’s knowledge within it’s walls; however that is not the case. The ROM is arguably one of the most social and tech savvy learning institutions in the country. This is due by and large to their philosophy on social media and their social media coordinating team. Through online communication, The ROM hopes to build strong community connections and encourages individuals to engage in conversations and debates with their experts and employees directly.
Starting out in a 1 room unit back in 1999, Saysons Web Design & Printing has grown to be the go-to hub for small to medium businesses in Brampton, Ontario to help with their marketing and technological needs. The team of Shafia Hussaini and Ilyas Yazdani combine to use their respective skills in a joint proprietorship that would allow for them to run their own organization and at the same time, provide the expertise and creativity needed for other businesses to stand out among a crowded and competitive environment. Saysons has developed a unique team that spans worldwide and not just offers graphic design services, but also IT solutions, web design, hosting options, and valuable marketing & consulting help.
Professor Justin Bruckmann walked into his martial arts academy on September 8th, 2016, expecting a normal day of teaching classes. What he was instead greeted by was the destruction of his life’s work. The club’s hot water tank had burst, flooding the entire building. Nothing could be salvaged, from the floor mats, to the washrooms and Justin was left waiting for insurance to pick up the pieces. With nothing to do but wait, Justin turned to his social media network to spread the terrible news, there were classes to teach and no academy to house the students. What happened next was a perfect example of employee involvement helping an organization recover and thrive.
Going to the dentist for most of us can be a stressful visit and many patients suffer from anxiety before going to the dentist. At a visit to Gardner Dental Group (Burlington, Ontario) they do their best to make the patient visit a relaxing and enjoyable experience. From the moment you step into their office you are greeted with a friendly smile in a modern environment. You have the choice of three waiting areas; a quiet reading room, a TV room or an arcade room that actually includes retro video games! This made me think …the patients are likely at peace in this setting…but how does the practice maintain the morale and engagement of the employees?
Employee engagement is a vital element of a successful and productive work environment. 1 Companies like Oliver & Bonacini Restaurants (herein referred to as “O&B”) have been empowering their employees for years, which has helped them become one of Canada’s top fine dining restaurant companies. Their employees are passionate, energetic and have a sense of pride when speaking about their employers. O&B operates a portfolio of unique and innovative restaurants across Ontario3.
As one of the largest engineering companies in the world, the German-headquartered Siemens Corporation boasts nearly 350,000 employees in over 200 countries. 1 As a company they possess the belief that “an engaged workforce drives innovation, growth and profitability”2 but how do you engage a workforce of that magnitude?
Faster than pulling a corto shot of premium espresso, illy is driving employee engagement, and training their North American sales force by leveraging a simple yet effective social approach – online games.
Organisation name: Google Industry: Internet Information Provider. Employees and adaptive management techniques are what drives a business’s success, one concept Google understands. Google workers, dubbed Googlers, are graced with the ability to work on important projects, meet the company’s leaders, and collaborate with other employees. Take Google Employee Noah Levin; working in interaction design with the company, he was approached… Read more »
Organization Name: Molson Coors Industry: Leading Global Brewer In todays day and age it is becoming increasingly more difficult for companies to communicate messages to their consumers, due to all marketing ‘noise’, but they’re also struggling with communicating with their employees. Many organizations depend on email communications to their employees and assume that they are being read. This can be a… Read more »
Organization Name: Deloitte Industry: Financial Services Name of Contact: N/A Web References: http://www2.deloitte.com/ca/en.html https://twitter.com/deloittecanada, Deloitte Film Fest, http://www.impactvideoproduction.com/articles/032-socialmedia.pdf, #impactday This story begins in 2007 when a new internet trend called Social Media is beginning to unfold. Numerous companies are reluctant to use it, calling it a passing notion and block their employees from social sites at work. While others are… Read more »
Organization name: Christie Digital Systems Website: www.christiedigital.com Program name: Innovation Café internal blog Industry: Professional Audio Visual Solutions and Services Name of contact: Audrey Heutzenroeder, global manager employee communications About Christie® Christie Digital Systems USA, Inc. is a global visual and audio technologies company and is a wholly-owned subsidiary of Ushio, Inc., Japan, (JP:6925). Consistently setting the standards by being… Read more »
Title of Post: Smiles Make Hershey’s a Sweet Place to Work Organization Name: The Hershey Company Industry: Food Manufacturing Web References: Globoforce , The Hershey Company , CNBC It’s not tough to argue that The Hershey Company is one of the world’s most recognizable brands. Since its inception in 1894, Hershey’s has become North America’s largest manufacturer and distributor of chocolate and non-chocolate confectionery as well as chocolate-related… Read more »
Organization: Zappos Industry: Online retail Web references: Zappos, Inc.com, YouTube.com, Twitter, deliveringhappiness.com, Wikipedia Zappos and Social Media Zappos, one of the largest online shoe retailers has found success in pushing traditional boundaries when it comes to employee involvement in social media contributions. Staff members are ideal advocates as they have a familiarity of the company, vision and values. The online shoe giant recognizes the value of having their… Read more »
The Enticing Sheen of Intranet Continues to Fascinate Organization Name: Klick Health Industry: Digital Marketing, Health Services Web references: Klick Health, Acordia Therapeutics Inc., Twitter With all the social media avenues open to companies today, one would think that Intranet would be essentially dead. And… Read more »
Organization Name: tripcentral.ca Industry: Travel and Tourism Web references: www.tripcentral.ca, www.facebook.com, Richard Vanderlubbe: President and Co-Founder Starting out in 1986 as a single travel agency located in Hamilton, Ontario, Tripcentral.ca has grown to one of the largest travel companies in the province. They launched a website in 1996 featuring last minute packages and reduced prices on travel. They revamped the… Read more »