Nestled in Waterloo’s tech park, surrounded by beautiful nature lies one of Canada’s biggest software companies – opentext. It started with three University students in 1991 – and has now transformed into a multibillion $ corporation with offices worldwide. It is no surprise that opentext, a company driven by commitment to technological innovations, jumped on the social media train right after the invention of Facebook in 2004. And with the growing access to WIFI and social networking services, the social media landscape of opentext just became broader. A massive website, accounts with Twitter, YouTube, LinkedIn, Instagram, Pinterest – you name it, the company surely has a presence. None of those accounts created millions of followers, but considering that the social media approach is specifically about enterprise information and content management, opentext is doing quite well to get their message out. When the company discovered the power of social media for promoting their services and products to the world, it didn’t take long to find out that it can also be used to motivate and engage employees. With the goal to make it as easy as possible to connect with team members, who potentially work in three different countries across the globe and need to solve problems quickly, even when one just started his day when it’s almost bedtime for the other, opentext encouraged employees to use traditional social media outlets before implementing internal equivalents. While opentext’s social media team conveys the company’s messages to external audiences, the corporate employee communicators look after the internal audience. This includes writing emails to announce company news, employee stories and the management of the company’s Intranet, internal blogs and of course, social media channels.
Budget Marine is the Caribbean’s leading marine chandlery, specializing in equipment sales and service. Headquartered in St. Maarten, Budget Marine has a firm retail footprint throughout the Leeward, Windward & ABC islands. Budget Marine supplies all types of boats: sail, power, fishing, and megayachts. Budget Marine is also keenly committed to promoting the sport of boating through their involvement in events and youth sailing programmes on many islands.
Organization name: FedEx Industry: Air Courier Services, Shipping Description of how social media is used for business performance Remember when you were a kid seeing the “Employee of the Week” board at your local hardware store? Some stores (Costco, for one) still have them, but global companies require global “Employee of the Week” boards. To this end, the FedEx Social Media… Read more »
Organization Name: Harrods Harrods is a luxury department store located in London,United Kingdom. They have been in business for over 160 years and currently employ 5000 employees with an additional 3500 agency and concession employees. Industry: Retail Web References: Twitter.com/Harrods, facebook.com/Harrods, LinkedIn, engagedforsuccess.org, businesscasestudies.co.uk Internal Social Networking… In 2010 ownership of Harrods changed hands and the incoming owners, Qatar Holding, knew that… Read more »