Tag Archives: donor retention
“There aren’t many organizations globally that source their raw material from their friends and neighbours.” That was how Dr. Graham Sher, CEO of Canadian Blood Services (CBS) opened his remarks during the Queen’s Health Policy Change Conference Series in Toronto last summer. CBS manages the national supply of blood, blood products and stem cells, and related services for all the provinces and territories (excluding Quebec). It may seem odd to classify blood as a raw material to be processed, but that’s exactly what it is. And in 2016, those friends and neighbours Sher mentioned supplied more than 1.2 million units of these products. But reaching that level isn’t easy, given that one in every two Canadians is able to donate, but only one in sixty actually does. And every year, almost 40% of donors stop giving due to changing eligibility requirements, attrition and other reasons. With a relatively small pool of ‘suppliers’, every donation counts and every missed or cancelled appointment is a lost opportunity to not only replenish the supply of blood products, but to provide vital data that helps hospitals determine inventories, schedule procedures and ensure an adequate supply of products for emergency use. Social media campaigns have been used in various industries, from pizza producers to newspaper publishers, to collect data and improve supply chain efficiency. In this case, CBS uses data gathered from social and other digital tools to guide its recruitment and retention campaigns.