Tag Archives: #CustomerSatisfaction
Four years ago, pregnant with my first son, I was bombarded with things I needed, things that will help me be a better mom, keep my baby healthy and happy and the list goes on. On the list was babywearing. I scoured the internet, researching the best practices, the best wraps… and I always came back to one company, Solly Baby. So, I ordered one. Fast forward a few months, and there I sat on my bed postpartum, with a fussy baby and a lack of sleep… and a Solly Baby. Essentially this long sheet of beautiful fabric that just a few months earlier I was so keen that I would tie this said fabric around myself and my baby… hmm So what did I do? I went back to Solly Baby’s social media. Quickly, I found tutorials of real moms wrapping their babies. I learned along with these videos and with each wrap my babywearing confidence grew. I loved reading and seeing other moms babywearing their babies and hearing the benefits I was giving my baby by wearing him. Sure enough, when my second son was born, I went back to get another Solly Baby Wrap. I’m sharing this personal story because the way that Solly Baby made me feel as their customer, at such a critical time as being a new mom, stands above and beyond. The way a company makes you feel is just as important as the product itself. According to Harris Interactive Study, 88% of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products.
IKEA’s Prominent Supply Chain Management Ideas
IKEA has a reputation of creating functional, modern, quality and affordable products. Products offered are available for any part of a home from bathroom, living room, bed room to kitchen and more. They not only offer furniture but they also offer accessories to compliment any room in any home. IKEA is a Swedish-founded Dutch-based company that has 355 in 29 countries. The popular furniture store has a vision “to create a better everyday like for the many people”. Some of the key factors that contribute to IKEA’s successful supply management is their affordability, quality and availability.
FreshBooks Accounts for Customer Delight Using Social Media
When describing FreshBooks, CEO, Mike McDerment, refers to them as the “leader in online invoicing. What we do is help professionals and their contractors save time, look professional and get paid faster when they invoice their clients and each other. “ Not exactly a business model one would normally associate with a fresh (no pun intended) and ingratiating online presence — but the team at FreshBooks have managed to find a way to connect with customers through social media in a deep (and some would say, near-legendary) way.
What do you get when you mix a burger promotion and Valentine’s Day? You get a “Bling Mac”. What are the first two things that come to mind when you think Valentine’s Day? Would it be food and jewellery? Movies and flowers? In most cases, the trend on Valentine’s Day involves food and jewellery. http://bit.ly/2EjKxrw. This year McDonald’s has decided to stay on top of consumers’ minds during Valentine’s Day.