About Kuch Khaas Kuch Khaas is a community space for discourse, learning, meaningful entertainment and participation in Islamabad, the capital city of Pakistan. Kuch Khaas was founded in May 2010 when Pakistan was experiencing an ever increasing security threat due to the war on terror. As a result, common people in the country were starved of meaningful recreational options. Amidst this chaos, Kuch Khaas provided the residents of the capital city with a venue to not only unwind but also to exercise their creative expression. “A not-for-profit social enterprise, it advocates the pursuit of knowledge and civic engagement to slowly bring about “lasting social change in Pakistan.” (Mussadaq, 2010)  

What is Customer Engagement? Clarabridge defines customer engagement as “the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy.” Customer engagement is continuously evolving. Once upon a time, building relationships with customers happened in person and through simple word of mouth. The following video from eLoyalty demonstrates the history of customer engagement and how it has changed.