Every day, new strategies are being developed to increase social media’s role in helping business performance levels. Whether social media is utilized to better employee engagement within a company, or as a tool to market products to consumers, its facets are continually updated to provide seamless integration in business structure to improve its functioning. However, if we look ahead to the future of social media and business performance, it appears that it may not be people at all who monitor and produce the different levels of communication across various social media platforms. Who would be responsible for these specific roles then? The answer lies in one simple acronym: AI. If you don’t already know, AI stands for artificial intelligence. Artificial intelligence may be defined as a type of computer or machine that possesses the capability of mimicking intelligent human behaviour (hence the word artificial). In fact, we have already had such a glimpse into the future from various businesses who have already started to implement AI across their social media channels to better their own customer engagement/service practices. One such company includes ecommerce super giant eBay, who has developed their own “ShopBot,” which uses AI technology in combination with the Facebook messenger app to assist customers in finding the items they are searching for within their price range.

Back in 2001, an event changed the landscape, not just locally, but for the entire world. The event in question took place on September 11th, 2001. With all that has gone on since then, Muslims in North America had to bear the brunt of the backlash, the scrutiny and in some cases, violent acts of Islamophobia. Muslims then recognized that there was a problem in their community, such as radicalism that could creep into the younger generations. Also, a lot of the outreach and connection to the public at large, whether Muslim or non-Muslim, was either non-existent, or hasn’t possessed more of an impact. In 2003, Taha Ghayyur – Organizer of Muslimfest – along with his team thought of ways in providing a positive image of his community to the broader public. Over the course of history in such parts such as Turkey, the Middle East and now in China, Islamic Art has caught the eye of the world with the intricate calligraphy, geometric patterns and shapes that make up its artistic canvas. This was the selling point that Taha and his team would use to formulate an idea that has grown to such a level that it is now known worldwide, and has just completed its 13th year in existence. Muslimfest is a community festival held out of Mississauga, Ontario and was designed to bring about the Artistic and Creative features of Islam to everyone with its educational classes, bazaar environment to shop, eat and enjoy the atmosphere for young and old alike. One of the biggest parts of the marketing strategy for Muslimfest was their social media component. Over the years, Muslimfest has welcomed and encompassed new and improved methods of social media and has effectively engaged people young, old, living in the city, outside the city and making it accessible for people all over the world, Muslim and non-Muslim. We sat down with Taha to discuss how his strategies evolved over time and what he may see in the future when it comes to his social media techniques.

Social Media Metrics can be used to benefit virtually any business, but are even more beneficial for small businesses and those in the early stages of growth and establishing themselves. Metrics help to illustrate and clarify which aspects of the business are gathering the best response and most traffic over various social media platforms. This allows marketers to select and focus more attention on the platforms that are getting the best response rate, to keep doing what’s working, and to improve upon what’s not.

Today’s marketing landscape is ever changing, and with it, the way we engage with our customers.  It is no longer about selling a service or a product; now it is all about the customer experience.  Companies like T by Daniel, a Brampton based tea house, strive to provide a genuinely exceptional experience for each and every person they meet.  Lovers of tea, fashion and especially people, Daniela and Renata Lewis had a vision to start something that could speak to all generations and could bring people together 1. It began when Daniel Lewis overcame a tragedy and used his new found passion for life to follow his dream with his loving wife by his side.  “From the moment a person walks into our store, our immediate goal is to wow them” says Renata Lewis, co-founder.  Their friendly staff focus on getting to know their customers, whether in person or online.