When Lululemon was founded in 1998, it was a yoga studio. As the business grew, it became a brand committed to selling the best yoga wear that the company could manufacture. Lululemon understood that their target market valued sustainability, and they designed their supply chain with that in mind. They strive to manufacture products that are free of cruelty, whether that be human or animal, and they try to keep environmental damage to a minimum. Social media has helped the company monitor the current values of their customers. They then update their practices to stay true to the beliefs of their core consumer base. This not only helps their supply chain stay committed to the company’s values, but also provides Lululemon with a chance to market its product.
Global companies are continuously communicating and collaborating with a broad community of people.1 Social media can help bridge the communication gap and help collaborate information more effectively and more efficiently. Eyewear By Olga is a luxury eyewear retailer carrying top crafted frames from around the world. It is located in the heart of Mississauga, in Port Credit. Olga Trentin, Owner of Eyewear by Olga utilizes social media in every aspect of her business, whether it is for her retail store or online boutique. “Social media has definitely helped my business, from visibility to purchasing to inventory management.” says Olga Trentin.
Social media does not connect just family and friends anymore, but it allows organizations to connect to their customers. It is still a fairly new phenomenon to supply chain management, however companies are starting to learn to adapt it into this part of their business. Many organizations have successfully integrated social media into their supply chain management, creating an efficient and stable supply chain which results in greater customer satisfaction. Social networking can improve the supply chain management of an organization by creating visibility, improving communication, increasing control and reducing operational and labor costs. It is allowing companies to communicate faster and more effectively with their customers.
As a loyal fan, I have been using iPhones for 5 years, never thinking about to look at other brands. I fell in love with Apple products right after I received my first iPhone in 2010 as a gift from my husband. It was also in the same year, I learned about Foxconn (Apple’s most important manufacturing supplier) Suicide on Sina Weibo (China equivalent of Facebook). A spate of worker suicides highlighted the conditions at its supply chain led to the worst public relations scandal in Apple’s history. In 2010, from January to June, 18 Foxconn employees attempted suicide with 14 deaths at the Foxconn City industrial park in Shenzhen, China. Their ages were between17 and 25. The way they chose to end their lives were jumping from their factory dorms. The company was pilloried in the media over allegations of poor working conditions and bad management, including long hours, crowed dorms, involuntary labor, record falsifications, improper disposal of hazardous waste, under-age worker. Another brand name “Apple” was being mentioned in every article and sometimes was put on the headline purposefully to drive attention. Foxconn was described as “Apple’s sweatshop” in massive social media posts. No matter that Apple wasn’t the only company that hired Foxconn to build its products, success made it a target.
Every day millions of products travel across the globe to reach their intended destinations. As customers, we dutifully check the weekly flyers or flyer apps like flipp, that showcase our local retailers and their sales for the week, without giving a second thought to the process those products went through to make it onto store shelves. What goes on behind the closed “employee only” doors is a network of businesses and people all collaborating together to ensure YOU the customer gets the next must have item that was advertised in their weekly flyer. This network of businesses and people form what is commonly known as the supply chain. In order to guarantee fairly smooth operations within the supply chain cycle these businesses must operate within a circle of trust. According to the authors of the research paper Suppliers’ affective trust and trust in competency in buyers, “In order to create and maintain close relationship with participants in the SC, trust and collaboration have been considered the core factors. These two factors are important to improve SC performance as well as customer satisfaction…close collaboration among SC partner’s results in lower logistics costs, improved SC values, and enhanced service performance.”
Organization Name: Domino’s Pizza Industry: Food Chain, Fast Food Web References: Domino’s Pizza Channel, USA Today, CNBC, CNN, Forbes, The Washington Post, Domino’s Pizza AnyWare How Social Media Places Your Order Quick, think of your favourite pizza place! We rounded up 3 major players at my last staff meeting when ordering our supper: Pizza Hut – Famous for stuff crust pizza. Domino’s Pizza – Attractively priced… Read more »
Title: Uber Disrupts Supply Chain Organisation: Uber Industry: Transportation Networks; Technology The Company was contacted; however no response was received at time of publication Web References: Supply Chain; Disruptive Innovation; Uber; Transportation Network Company; Uber Valuation; Smartphone; Uber Differences; Supply Chain Extinction; Youtube; Dispatch Algorithms; Uber Carpool
Open the door to a new horizon! World Communications and Yammer’s way. Organization Name: World Communications / Yammer Name of Contacts: Fernando Gomez, World Communications Founder, David Sacks, Yammer Founder Industry: Enterprise Social Networking, Yammer. Cross-cultural communications, World Communications Web references: Yammer, World Communications The past I still remember those early days of Facebook and MSN Messenger. People used to have a mix of friends, work colleagues,… Read more »