As one of the biggest international beauty stores, Sephora has managed to surpass retailers by increasing the number of engaged online and instore customers. After winning the 2017 The World Retail Congress’s International Retailer of the Year, the company has been able to enhance the in-store retail experience by letting customers take the in-store experience home with them. “Sephora has more than 20 million customers that shop and interact with the brand with thousands of products and 100 brand partners who bring these products to life (Forte, D. (2017)”. Now all of these customers have the ultimate online shopping experience.
Social media continues to change the way we experience the world, especially the way we shop and interact with brands. What does the future hold for the world of social media shopping? Behold, The Internet of Things. The future of everything is directly tied to the Internet and how fast it connects to people, places, and things. What is the IoT? Well, put simply, it’s the ability of anything to be connected to the Internet such as coffee makers, fridges, a FitBit or products in a store. All you have to do is use your imagination to see what possibilities lay before us. The Internet is completely unfettered now. In the past, you had to be physically wired to a screen in a fixed location to access the net. The advent of mobile technology changed all that, and you can access the internet anywhere, anytime, with an array of devices large and small.
The Waze Craze Commuters usually know a few different ways to get to their desired destinations. There’s the everyday route, the scenic route and the back route but they are always faced with the question of which way is the best at this exact moment. That’s where the mobile app Waze comes in to play – the world’s largest crowdsourced GPS based traffic and navigation app. With over a million users in some countries, Waze connects users to create a real time traffic navigation community. It can be used for avoiding traffic jams, accidents, police speed traps, road blockages, even the cheapest nearby fuel! They call their community of users “Wazers” and add some fun to their daily commutes with status rankings within the community that are dependent on how much you use the app. Waze also offers limited time celebrity navigation voices to guide you from point A to B – imagine hearing Arnold Schwarzenegger’s voice saying “Hasta La Vista, Baby” at the end of your journey. They have even added a social side to the app with the ability to see nearby friends on the map as well as sharing your drive to see when everyone else is arriving to your destination.
When someone says the words “social media” often the first thing that comes to mind are sites like Facebook, Twitter or Instagram. While these social networking services are definitely an extremely popular— and important—part of social media, the true definition of encompasses much more than just social networking. “Social Media is the future of communication, a countless array of internet based tools and platforms that increase and enhance the sharing of information.“ – SocialMediaDefined.com It is undeniable then that as social media continues to grow and adapt, it increasingly presents new opportunities for businesses to engage with their customers. Companies are always looking for new ways to market their products and sometimes the opportunity exists to reach to consumers in a way that puts them in control of the interaction.