Tag Archives: KLM

When you’re an airline that receives 35,000 social media inquiries per week, you need a fully engaged team to be able to pull off your commitment “to respond to every user comment or question within 60 minutes” and resolve every issue within 24 hours, but this is exactly what  KLM Royal Dutch Airlines is doing. The airline even updates their social media banners every five minutes letting customers know the approximate wait time for a response.

KLM’s Meet & Seat Taking Social Media to Dizzying New Heights

Bri Murphy   June 9, 2015
KLM

KLM’s Meet & Seat lets you find out about interesting people who will be on board your KLM flight such as other passengers attending the same event as you at your destination. Simply share your Facebook or LinkedIn profile details to check other participating passengers’ details and where they’ll be sitting. Of course you can also choose your seat. –KLM

A Surprise a Traveller Won’t Mind! KLM Surprise Campaign is Positively Received

jaimieshort   November 13, 2013

Have you ever sat around the airport, waiting for a flight and passing the time on your social media accounts? What if connecting on your social media accounts at the airport could be a pay-off? What if a flight attendant from your airline had been following you on social media and found you in the airport with a small gift… Read more »