As one of the world’s largest manufacturers of health care products, Johnson & Johnson’s complex supply chain processes are discussed in detail on their web site. Information about sourcing ingredients, creating products, distribution and consumption of products is demonstrated through info-graphics, web links to other organizations and direct links to many forms of social media. It is interesting to look at one product with essentially one main ingredient to really focus on one supply chain process and its reciprocal relationship with social media. From quieting squeaky floor boards, applying temporary tattoos, removing oil stains to wearing patent leather, baby powder has so many uses other than the obvious. Classic Baby Powder made with talc is one of Johnson & Johnson’s oldest products. This is a product that has gone through a lot of controversy in the media and in social media since it was part of most of our daily diapering routines a generation ago. Baby powder is just one example of a Johnson & Johnson product that has seen huge modifications in product supply chain in recent years as a result of research, media exposure and changes in consumer trends. In turn, Johnson & Johnson is using social media to its advantage in three main areas of the baby powder supply chain: ingredient research/sourcing, product innovation/trends and consumer relations/consumption.
Industry: “Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886” from Wikipedia Case Study: Very few corporate brands can boast longevity and achievement comparable to that of Johnson & Johnson’s. The company whose products can be found in medicine cabinets and bathroom vanities around the world has survived two World Wars,… Read more »