Tag Archives: Employee Engagement

Employee engagement is a vital element of a successful and productive work environment. 1  Companies like Oliver & Bonacini Restaurants (herein referred to as “O&B”) have been empowering their employees for years, which has helped them become one of Canada’s top fine dining restaurant companies. Their employees are passionate, energetic and have a sense of pride when speaking about their employers. O&B operates a portfolio of unique and innovative restaurants across Ontario3.

About Mayo Clinic Mayo Clinic is a world renowned medical center that specializes in clinical practice, education and research. Based out of the U.S., the three main campuses are located in Arizona, Florida and Minnesota and this year alone they have treated over 1.3 million people from around the world who came to the clinic for care. Being the large institution that they are, they have roughly 64,000 personnel which speaks for everyone from physicians and scientists to administration and support staff. The main point of their  mission statement is that the needs of the patient always come first and this focus resonates strongly with all employees enabling them to provide an unparalleled patient experience.    

When you go out for dinner with family or visit friends, it’s easy to see the obligatory question of the night creeping up: “So how is work?” For some, this question is followed by a very short answer, which, in turn, is followed quickly by the introduction of a new, more likable topic. But for others, that question is answered with great pride and joy in the work they are doing. So why don’t we all look forward to that question? Well there could be many reasons but in general terms it all boils down to company culture and employee engagement. A company’s culture is evident in how people get work done, how they communicate, and in the stories they tell their friends, family and followers. Culture and engagement are impacted by everything you do and start with the core of any company: it’s employees.

As one of the largest engineering companies in the world, the German-headquartered Siemens Corporation boasts nearly 350,000 employees in over 200 countries. 1 As a company they possess the belief that “an engaged workforce drives innovation, growth and profitability”2 but how do you engage a workforce of that magnitude?

Aecon has been voted one of the Top Employers in Canada for 8 consecutive years. This is an enormously significant accomplishment because the winners are determined by employees. It is a delicate balance to have the company and its employees continuously support each other to ensure success for both parties. Like any good relationship, this balance relies on communication.

Humankind has an obvious desire to connect with others. To share our lives with one another and feel like we are part of something. The search to find a place of connection and belonging is a common and relatable subject, just look to movies and television to see the reoccurring theme. That theme, that sense of connecting with others also carries into the workplace. Companies and organizations are pushing to create workplaces that engage employees and provide them an environment where they can feel connected. According to Deloitte’s 2015 Global Human Capital Trends survey, the biggest challenge companies are facing around the world is employee engagement and culture issues (Brown, Chheng, Melian & Solow, 2015). Engagement corresponds closely with retention as employers fight to compare to the images of companies like Google and Facebook. A quick online search of ‘corporate culture’ results in an extraordinarily long list of articles, blogs and research pieces, one that I often research myself as an employee seeking improve the workplace culture within my own company. What makes a great corporate culture? How does it become an integrated part of the employee mentality, instead of simply a talking point?

Wow, I can’t believe this is my first blog ever!  So readers, please be gentle. We all know that happiness has a ripple effect. When we are happy we want everyone to be happy.   According to Forbes, “There’s plenty of hard evidence that shows that happy employees lead directly to better performance and higher profits. Last year revenues increased by an average of 22.2 percent for the 2014 Fortune 100 Best Companies to Work For. And according to the Bureau of Labor Statistics, these same companies added new employees at a rate that was five times higher than the national average.”[1] I am super excited about the topic of: Employee Engagement.   Heck, why wouldn’t I be? I am an employee after all.  What does it take to engage an employee like myself?  I pondered this question as I spun through the great wide web.  I was amazed at the lengths some companies have gone through to keep their employees connected and happy in this digital era of ours. This trend is increasingly apparent in the Hi-Tech sector. I chose to write about Shopify because they are a passionate company with a culture that contributes to employee engagement.  They were also recognized as one of the Achievers 50 Most Engaged Workplaces™ for 2013. [2] For those who still haven’t heard about this kickass company here is some background for you folks. From its humble beginnings in 2004 and the ingenious minds of 3 young entrepreneurs looking to sell snowboards online (Snowdevil) came the birth of Shopify. A leading cloud based solutions provider that targets companies of all sizes.  Its unique platform allows business to add value to their storefronts with a variety of tools including a third party market place. There are over 200,000 companies using Shopify based in 150 countries. Shopify has offices in Toronto, Waterloo, and is headquartered in Ottawa, Ontario.   A powerhouse in the market place Shopify Inc’s (SHOP.N) (SH.TO) shares rose as much as 69 percent in their U.S. debut, valuing the company at about $2.14 billion. [3] At Shopify happiness is built into their very culture, they have designed and implemented every detail to ensure it flows through out the whole organization. Check out Daniel Weinand, Co-founder and Chief Cultural Officer  (Yeah, you read that right!), giving us a peek at their Ottawa office and describing some of their many perks. Still not convinced then please view the YouTube video Life at Shopify

Top Share of Voice Rankings for Royal LePage due in part to Social Media

Lisa Taylor   November 15, 2015

Company: Royal LePage Niagara, Royal LePage Canada Industry: Real Estate Contact: Ryan Johnstone, Broker/Manager, Royal LePage Niagara Real Estate Web References: Wiki Royal LePage Canada,RoyalLePage.ca, RLP Pinterest, RLP Facebook, Homesniagara.com, Royal LePage Canada Twitter Dial back to 1913 when Albert Edward LePage establishes his real estate company A.E. LePage – The Bungalow Specialist. Eddie, as he became known as, was… Read more »

What are the “building blocks” for successful crowd sourcing?

Ken Lupton   October 19, 2015
cocreation3

Organization Name: Lego Industry:  Toy Manufacturing CEO:  Jorgen Vig Knudstorp Web references:  LEGO IDEAS, YouTube, Lego , FaceBook, Twitter, About Lego The Lego Group based in Billund, Denmark is owned by the Kirk Kristionsen family and was founded in 1932.  Focused on the developing the creativity of children through learning and playing, it is one of the worlds largest manufacturer… Read more »

Innovation is an Inherent Corporate Trait With Google; The Way They Treat Their Employees is no Different.

Forrester Hinds   October 12, 2015

Organisation name: Google Industry: Internet Information Provider. Employees and adaptive management techniques are what drives a business’s success, one concept Google understands. Google workers, dubbed Googlers, are graced with the ability to work on important projects, meet the company’s leaders, and collaborate with other employees. Take Google Employee Noah Levin; working in interaction design with the company, he was approached… Read more »

How Molson Coors Communicates with their Employees

Meg Walsh   October 8, 2015
Molson Coors logo

Organization Name: Molson Coors Industry: Leading Global Brewer In todays day and age it is becoming increasingly more difficult for companies to communicate messages to their consumers, due to all marketing ‘noise’, but they’re also struggling with communicating with their employees. Many organizations depend on email communications to their employees and assume that they are being read. This can be a… Read more »

Ceridian Employee Empowerment: Social Media Conversations

m234ali   October 7, 2015
CeridianAwardWinners_400

Organization Name: Ceridian Canada A leader in cloud based, human capital management systems, Ceridian has made a name for itself in the industry – and even if you haven’t heard of Ceridian, there’s a good chance you are managed by one of their systems or will be in your future employment. Ceridian’s Dayforce HCM, for example, is a leading solution… Read more »

Social culture for engaged millennials employees

Jessica   October 6, 2015

Engaging employees has been a concern for many organizations in recent years and with a new generation of employees in the workplace, the challenge has evolved quite a bit. Many researches have established connections between employee engagement and business performance, whether it’s for attracting and retaining talent, greater productivity, profitability or reputation. Gallup found that organizations scoring in the top… Read more »

Blazing a trail in Employee Engagement

Lisa Taylor   October 6, 2015

  Organization Name: Deloitte Industry: Financial Services Name of Contact: N/A Web References: http://www2.deloitte.com/ca/en.html https://twitter.com/deloittecanada, Deloitte Film Fest, http://www.impactvideoproduction.com/articles/032-socialmedia.pdf, #impactday This story begins in 2007 when a new internet trend called Social Media is beginning to unfold. Numerous companies are reluctant to use it, calling it a passing notion and block their employees from social sites at work. While others are… Read more »

Southwest’s successful engagement with their employees

SCapling   October 5, 2015
Southwest hands on heart image

Before I jump into a multitude of reasons why Southwest is seemingly a great company to work for and how they engage their 46,000+ employees, I want to share some alarming facts regarding employers that don’t promote employee engagement. It is startling to learn that unhappy employees cost employers hundreds of billions of dollars annually in lost productivity. Employee engagement (or disengagement) directly affects numerous performance… Read more »

Business transformation through enterprise social networking – the story of Deloitte Australia

jvaishnav   October 5, 2015

Organization Name: Deloitte Australia, a member of Deloitte Touche Tohmatsu Industry: Professional services (accounting, auditing, taxes) Name of contact: Cindy Hook, CEO Web references: Deloitte Australia website: About Deloitte Australia, Careers, Culture and Behaviours Deloitte Australia Facebook page Forrester – Ted Schadler’s Blog: Winners of the 2011 Forrester Groundswell Awards (Management Division) ReadWrite.com – Deloitte’s Yammer Time Social Media at… Read more »

Employee blog spurs innovative spirit at Christie

Dorina   October 5, 2015

Organization name: Christie Digital Systems Website: www.christiedigital.com Program name: Innovation Café internal blog Industry: Professional Audio Visual Solutions and Services Name of contact: Audrey Heutzenroeder, global manager employee communications About Christie® Christie Digital Systems USA, Inc. is a global visual and audio technologies company and is a wholly-owned subsidiary of Ushio, Inc., Japan, (JP:6925). Consistently setting the standards by being… Read more »

Engaged employees drive REI growth

j2condon   October 5, 2015

  Organization Name :  Recreational Equipment Inc  (  REI ) Industry : Specialty Retail Web References :  REI.com, Businessnewsdaily.com, Payscale.com, Forbes.com, Business2commumity.com Who is REI ? A specialty outdoor retailer founded in 1938 by outdoor loving mountaineers. REI operates as a consumer co-operative business model. For $20 one time membership fee, members are invited to be part of REI mission of inspiring, educating and outfitting the… Read more »

Let there be shoes – How Zappos is changing the social media game with employee involvement

ekastner   October 5, 2015
untitled

Title of Post: Let there be shoes – How Zappos is changing the social media game with employee involvement Organization: Zappos.com Industry: Online retail CEO: Tony Hsieh Web references: Zappos, Social Media Examiner, simply-communicate, Twitter, Youtube, Instagram When it comes to employee engagement, Zappos is doing it right! Consistently topping the leader boards with employee retention their practices are often… Read more »

Zappos employee engagement culture makes a difference for online retailer

ASeymour   October 5, 2015

Organization Name:  Zappos Inc. Industry:  Online retailer – shoes, clothes, accessories and more Contact:  Tony Hsieh, CEO Web references:  www.zappos.com;  YouTube, Twitter, Social Media Examiner, Forbes The concept: Zappos.com is more than just an online shoe and accessories retailer.  The Zappos Family embraces a set of core values the entire company is aligned behind, and that serves as the real… Read more »

Smiles Make Hershey’s a Sweet Place to Work

DanielleB   October 5, 2015

Title of Post: Smiles Make Hershey’s a Sweet Place to Work Organization Name: The Hershey Company Industry: Food Manufacturing Web References: Globoforce , The Hershey Company , CNBC It’s not tough to argue that The Hershey Company is one of the world’s most recognizable brands. Since its inception in 1894, Hershey’s has become North America’s largest manufacturer and distributor of chocolate and non-chocolate confectionery as well as chocolate-related… Read more »

Business Bucket List: A Shiny New Intranet

Dianne McBride   October 5, 2015
Klick Logo

                                The Enticing Sheen of Intranet Continues to Fascinate Organization Name: Klick Health Industry: Digital Marketing, Health Services Web references:  Klick Health, Acordia Therapeutics Inc., Twitter With all the social media avenues open to companies today, one would think that Intranet would be essentially dead. And… Read more »

British retail giant takes digital approach to employee engagement

kcress   October 5, 2015
good pic of ms

Organization Name: Marks and Spencer Industry: Multi-channel Retail Name of Contact: CEO Web References: Marks and Spencer Corporate Information Simply Communicate All Things Internal Communications Benefex UK Case Study  About Marks and Spencer An iconic British retailer with a large global footprint, Marks and Spencer was first opened in Leeds, UK in 1884 by Michael Marks. Michael Marks initial success… Read more »

Hyatt gets Social Media right by making it Personal

lwarburt   October 5, 2015
hyatt-logo

Title of Post: Hyatt gets Social Media right by making it Personal Organization: Hyatt.com Industry: Hospitality Web References: Hyatt Thrive, Harvard Business Review, Gallup, Wikepedia, Triplepundit, The Gallup organization reported that in 2014 over 68% of US employees toil day in and day out unengaged and/or actively disengaged in their workplace. That’s part of the modern world you yawn; but that could… Read more »